Queue
P1
Charged twice for Unlimited renewal
#10421BillingSLA: …
Amrit Kaur JensenWrote · Dec 31, 19:00
Sat Nam! I just noticed two charges of $199 on my card for the annual renewal. Could you please refund the duplicate? Thank you.
PriyaReplied · Dec 31, 20:00
Sat Nam Amrit, thank you for flagging this. I'm looking into it with our billing team now.
PriyaInternal note · Dec 31, 21:00
Woo shows 2 orders 4 min apart — gateway retry. Need Marcus to confirm Stripe.
Amrit Kaur JensenWrote · Dec 31, 22:00
Any update? The second charge is still pending on my statement.